ISSIP Live! to host Don Norman on June 19

ISSIP will feature Don Norman, CEO of the Don Norman Design Award, on its ISSIP Live! program June 19 at 10 a.m. ET. The session highlights ISSIP’s monthly livecast as the group expands a forum for service science and service innovation discussions.

Why it matters: - ISSIP Live! gives service science professionals a recurring forum to hear from leading practitioners and ask questions in real time. - The June 19 episode brings in Don Norman, whose work on humanity-centered design connects service innovation with broader questions about people, culture and sustainability. - Replay access on ISSIP’s YouTube channel extends the session’s reach beyond the live audience.

What happened: - ISSIP said Don Norman will be the featured guest on ISSIP Live! on June 19 at 10 a.m. ET. - Norman is CEO of the Don Norman Design Award, or DNDA. - DNDA earlier this year won ISSIP’s Excellence in Service Innovation for Impact to Society award. - ISSIP Live! is a one-hour interactive livecast focused on service science and service innovation. - The program was recently launched and is sponsored in 2026 by Content Evolution.

The details: - ISSIP Live! runs monthly on Fridays at 10 a.m. ET and skips August and December. - The series is scheduled for 10 episodes per year. - Each session opens with expert guests sharing insights and real-world experience. - The second half is reserved for questions and discussion from the ISSIP community. - Episodes replay on the ISSIP YouTube channel for later viewing. - ISSIP says the series is open to researchers, practitioners, executives, entrepreneurs and students. - For organizations and patrons, ISSIP positions sponsorship as a way to align with a global community of innovators and gain visibility among service, technology and human-centered interaction professionals. - Sponsorship opportunities are available for 2027 and beyond, with interested parties directed to info@issip.org. - Don Norman’s DNDA aims to promote Humanity-Centered Design, or HCD+, among early-career professionals, educational groups and the broader public. - More information is available at DNDA and in Norman’s book Design for a Better World: Meaningful, sustainable, humanity centered. - Norman was founding director of The Design Lab at the University of California, San Diego, co-founder of the Nielsen Norman Group, a retired but active board member, a member of the National Academy of Engineering and a former Apple vice president.

Between the lines: - ISSIP is using ISSIP Live! to turn its community programming into a regular knowledge exchange rather than a one-off event series. - Norman’s appearance signals that ISSIP wants the series to bridge service science with design thinking, human-centered systems and sustainability. - The sponsorship language suggests ISSIP sees the livecast as both a community product and a revenue opportunity.

What's next: - ISSIP Live! will continue its monthly schedule with future guests drawn from the service innovation field. - ISSIP says the June 19 session will be available later as a replay. - The organization is also accepting interest for future sponsorships as it looks ahead to 2027 and beyond.

The bottom line: - ISSIP is building ISSIP Live! into a monthly stage for service science leaders, and Don Norman’s June 19 appearance is the next major draw.